FAQ

When will my order ship?

Processing takes 1–2 business days, followed by an estimated 4–6 business days in transit.

Can I return or exchange an item?

Yes. Eligible defective and non-defective returns and exchanges may be requested within 30 days after delivery. Non-defective items must be new and unused. Please obtain approval before mailing a return, and use the free prepaid label included in the parcel. No restocking fee applies.

When is a refund started?

An approved refund is processed and initiated to the original payment method within 10 days; bank posting time may be additional.

For other questions, use our Contact Us page.